We are pleased with our efforts to pursue the highest quality work environment and products for our customers. Quality is an ongoing quest. Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems.

At EXACTA AEROSPACE, Continuous Process Improvement means making things better and directly addressing challenges. We have found that by engaging in process improvement, we learn more about our company and can apply our knowledge to:

• Reduce Variation
• Remove Activities with No Value to the Organization
• Improve Customer Satisfaction

A key to Continuous Process Improvement is benchmarking. Any business process can be benchmarked. It is the process of identifying, understanding and adapting outstanding practices from organizations anywhere in the world to help our organization improve our performance. By focusing on the process, rather than a particular problem or single employee, we are able to focus, measure and meet overall goals.

Why is process improvement so vital? It has been said that company processes account for 80 percent of all problems while people account for only 20 percent.